Concierge services: terms of purchase
Last updated: 30 October 2026
This English version is a courtesy translation. In case of any discrepancy, the Spanish version prevails. Read the Spanish version.
In short: you contract with and pay Ibiza Beyond; a professional from our network provides the service. Cancel more than 72 hours before: full refund. Between 72 and 24 hours: 50%. Less than 24 hours: no refund. If a service has different terms, we tell you before you pay.
1. Who provides the service
Mirko Banno, trading as Ibiza Beyond (tax ID Y3194712A), Carrer de sa Creu 30, 07800 Eivissa, info@ibizabeyond.com, +34 656 560 937 ("Ibiza Beyond"). You contract with and pay Ibiza Beyond, even if the service is carried out by an independent professional from our network (chef, driver, skipper or others). Ibiza Beyond is your only point of contact and answers to you for the service being provided as agreed.
2. How it works
Sending a request from your private area does not commit you to anything. We reply with the final price and, if it suits you, you can pay it from your private area while the price is valid (usually 7 days; the date appears next to the price). The contract is concluded when you pay. You will see the confirmation in your private area.
3. Price and payment
The price you see is the final price, VAT included. Card payments are processed by Stripe: Ibiza Beyond neither sees nor stores your card details and charges no surcharge for paying by card. If you need an invoice, ask at info@ibizabeyond.com.
4. If you cancel
- More than 72 hours before the start time of the service: full refund.
- Between 72 and 24 hours before: 50% refund.
- Less than 24 hours before, or if you do not show up: no refund.
To cancel, write to info@ibizabeyond.com or on WhatsApp at +34 656 560 937. We refund the same card within 14 days at most. Some services (for instance boat charters or private flights) may have different terms: if so, they are stated in the details of the proposal before you pay and prevail over this section.
5. If the service cannot be provided
If the professional cannot provide a confirmed service, we will propose an equivalent alternative. If it does not suit you, or if the service cannot take place because of force majeure or bad weather, we refund in full whatever was not provided.
6. Right of withdrawal
Under article 103.l) of the Spanish consumer protection act (Royal Legislative Decree 1/2007), there is no right of withdrawal for catering, vehicle rental or leisure services when the contract sets a specific date or period of performance. If the service you bought does not fall under that exception, you may withdraw without giving reasons within 14 calendar days of payment, provided it has not been fully performed.
7. Ratings
When the service ends we will ask you to rate it. Only clients who received that service can rate it, from their private area and once per service. Other clients see the average and the number of ratings of each professional. We do not alter ratings and would only remove those with unlawful content. We read the comments and may pass them on to the professional, without your contact details.
8. Your data
We give the professional only what the service needs: name, date, place, number of guests and, where relevant, allergies or special needs. More in the Privacy Policy.
9. Complaints and governing law
You can make any complaint at info@ibizabeyond.com; complaint forms are available. These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction. The Spanish text is the binding version.